NE Flower Boutique Substitution Policy
Nature is what nature gives and sometimes flowers are unavailable and/or do not look exactly the same way they do in the picture. While we try our best to replicate our masterpieces many times over- sometimes we simply cannot do so. We will, however, make your arrangement with love, care and as beautiful as if we're making it for ourselves!
If there is a specific color or flower that you would REALLY want us to try and use in the arrangement- please use the "Notes" section of the order and we will do our very, VERY best to accommodate your request!
NE Flower Boutique reserves the right to use substitutions of flowers and or containers on an "As-needed" basis as substitutions may be necessary to ensure your arrangement or specialty gift is delivered in a timely manner. The utmost care and attention is given to your order to ensure that it is as similar as possible to the requested item and we will operate in the following manner:
- In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of equal or greater value.
- For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
- If the floral container shown online is not available, a similar container will be used.
- For green and blooming plants, similar plants may be substituted of equal or greater value.
- For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another color. If the plant container shown online is not available, a similar container will be used.
Specialty gifts may be substituted with another specialty gift of equal or greater value and of similar theme and category.
BALLOONS Most hospitals do not allow latex balloons with an arrangement. Mylar balloons may need to be substituted for latex balloons on some orders.
SUBSTITUTIONS FOR SPECIAL OCCASIONS
Due to the importance of delivering orders for special occasions, such as funerals, birthdays, and anniversaries, on specific days, we may make a substitution of equal or greater value to ensure timely delivery. If the flowers you requested are not available we will do our best to try and reach out to you to receive your approval on the substitution choice, however in the event of extra-busy days and/or due to a high volume of urgent orders we are unable to do so- we reserve the right to substitute flowers and or containers to resemble the picture as much as possible!